New request page

Our themes can display a message with guidance on how to fill out the request form correctly.

A tip can provide essential guidance to users, helping them understand what information they need to include in their request. This clarity can lead to more detailed and accurate requests, which, in turn, facilitates a smoother resolution process.

To add a tip to the new request page

1. In the Zendesk Guide, click the Customize design icon in the sidebar.
2. Click Customize on the theme you want to edit.
3. In the Settings panel, select New request elements.
4. Select a preferred layout option for categories/sections.
5. Click the Publish button to save the changes.