Zendesk hires Lotus Themes for their help center customization. View case studies

Glossary

This glossary describes key terminology about the most common blocks in our themes. It's a good place to learn how to use your Lotus theme.

Articles Boxes

Static links with icons on the article page to any pages you want. You can link those blocks to any pages you want. It could be a page on your main website or a category/section/article of your Help Center.

Category/Section Boxes

Links to categories or sections are displayed as large boxes, usually with a solid background color.

Category Tree

A  sequential grouping of articles and sections into categories. A hierarchy is being created, which helps the user navigate from bigger groups (categories) to smaller ones (sections and articles).

Contact Boxes

Static links with icons at the bottom of the home page. You can link those blocks to any pages you want. It could be a page on your main website or a category/section/article of your Help Center.

Custom Blocks 

Static links with icons on the home page to any pages you want. It could be a page on your main website or a category/section/article of your Help Center.

Hero Unit

A large visual element with a background is meant to grab attention and showcase key content. It usually contains a search bar. The background can be an image or a block of color.  

Info Block

Provides contextual feedback messages for typical user actions with a handful of available and flexible messages.

Promoted Articles

Articles in your help center you want to draw attention to. When you promote an article, it moves to the top of the articles list within its section and has a star beside it.

Promoted articles always appear at the top of the section, regardless of the sorting option chosen. Promoted articles might also appear by default on the home page, depending on your theme.

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What is your Help Center URL, if you have one?

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Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

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Please describe what is important to you to make a decision (except the price).

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The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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