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Images and icons recommendations

Most of our Zendesk themes have an option to use custom icons and background images for the search area. Below you can find our recommendations for their dimensions and formats.

General recommendations

Logo

No specific sizing requirements.

Transparent background and SVG format are preferred.

Custom blocks icons or any other icons

100x100px

We recommend using SVG icons as they look beautiful on all devices.

Recommendations for images in specific themes

  • Lotus One
  • Mink
  • Flatrock
  • Oyster
  • Iowa
  • Branch
  • Leaf

Search area background image
(hero unit)

At least 1600x1100px

We recommend using a colorful photo in JPEG format. To optimize the weight of the image, you can use services like Squoosh. It can minimize the weight and keep a good quality of the image at the same time. Try to use an image for the hero unit below 300 KB.

  • Braden

Search area background pattern
(hero unit)

No specific requirements.

We recommend using the SVG format.

  • Hudson

Search area image

1000x520px, SVG

Bottom image

500x260px, SVG

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Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

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What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

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Please describe what is important to you to make a decision (except the price).

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The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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