Zendesk hires Lotus Themes for their help center customization. View case studies

Featured articles

Sometimes, you want to show an article list filtered by a certain label. Our extension allows you to do that and show that list on any Help Center page.

At Lotus Themes, we offer an elegant and user-friendly way to show these forms: as tiles.
Now your customers will see all available forms in a convenient and modern way. Additionally, you can add an icon to each ticket form tile so your Submit a Request page will look even better.

Installation Usage
  1. Unpack the downloaded zip file. There will be the following files:

    • lotus-featured-articles.js
    • Readme.txt
  2. In Guide, click on the Customize design icon in the sidebar. The Theming center page opens.

  3. Click the theme you want to edit to open it.

  4. Click the Edit code button.

  5. In the Assets section, click Add asset, then browse to select your files.

    Select the lotus-featured-articles.js file from unpacked zip.  The files are added to your list of asset files.

  6. In your theme code configuration page under the templates directory, click the document_head.hbs file.

  7. In the document_head.hbs file, paste the following snippet:
    <script src="{{asset 'lotus-featured-articles.js'}}"></script>
    
  8. In your theme code configuration page, click on a template where you would like to display the list. Paste the following code snippet:
    <div class="lt-container lt-info-block-container lt-mb-9 is-hidden" x-data="window.Theme.featuredArticles('faq', 5)" x-init="fetchArticles()" x-cloak data-deatured-articles>
      <div class="lt-container-inner">
        <h2 class="lt-fs-4 lt-fs-lg-2 lt-fw-bold">Featured articles</h2>
        <ul class="lt-row lt-row-cols-3 lt-list-unstyled">
          <template x-for="(article, index) in featuredArticlesList" :key="index">
            <li class="">
              <a :href="article.html_url">
                <span class="lt-fw-bold lt-d-sm-block lt-mb-2" x-text="article.name"></span>
                <span class="lt-fs-lg-6 lt-d-sm-block" x-text="LotusUtils.truncate(article.body, 100)"></span>
              </a>
            </li>
          </template>
        </ul>
      </div>
    </div>
  9. Click Publish.
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Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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