Customizing your Zendesk theme is essential for creating a cohesive and engaging customer support experience. Here are some of the most popular and essential customizations you should consider. These customizations form the foundation of any good Zendesk help center and can significantly assist in designing your help center from the start.
Branding
Price range: from $249
Ensure that your Zendesk help center reflects your brand's identity. This involves customizing colors, fonts, and logos to match your main website and overall brand aesthetic. Consistent branding helps build trust and makes the help center feel like an integral part of your company's ecosystem.
Header and Footer Matching
Price range: from $499
Customize the header and footer of your Zendesk theme to mirror those on your main website. This includes adding your company logo, navigation links, and contact information. A consistent header and footer create a seamless transition for users moving between your website and help center.
Icons for Categories
Price range: from $159
Incorporate custom icons for different categories within your help center. Icons make it easier for users to quickly identify the type of content they are looking for and enhance the overall visual appeal of your support site.
Side Navigation
Price range: from $299
Implement a side navigation bar to help users easily find their way around your help center. This can include links to different categories, popular articles, and other relevant sections. Side navigation improves the user experience by providing quick access to important information.
Table of Contents
Price range: from $299
For longer articles or guides, adding a table of contents at the beginning can be extremely helpful. This allows users to quickly jump to the section they need without having to scroll through the entire document.
Video Gallery
Price range: from $349
Including a video gallery in your Zendesk theme can greatly enhance the learning experience for users. Videos can be used for tutorials, product demonstrations, and troubleshooting guides, offering a more dynamic and engaging way to present information.
Alerts
Price range: from $199
Add alert banners or notifications for important updates, such as system outages, maintenance schedules, or critical announcements. These alerts should be prominently displayed at the top of your help center to ensure users are immediately aware of any significant issues.
Popular Searches
Price range: from $129
Integrate a section for popular searches to help users quickly find the most commonly sought-after information. This not only improves the user experience but also reduces the number of repetitive queries your support team receives.
Previous/Next Navigation
Price range: from $199
Enhance the navigation within articles by adding previous and next buttons. This allows users to easily move through a series of related articles or steps in a guide without having to return to the main section page each time.
Conclusion
Customizing your Zendesk theme is more than just a cosmetic update; it's about creating a cohesive, intuitive, and engaging support experience for your users. By implementing these essential customizations, you can ensure that your help center is not only visually appealing but also highly functional and user-friendly.
