Protection plans
Protect your Zendesk help center against unexpected costs of troubleshooting, support, updates, and additional changes. As our customer, you can save time and money by getting one of the protection plans*. Just pay once a year and enjoy an extended warranty and free services for 12 months.
* Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.
Frequently Asked Questions
You can buy it any time. Purchase it directly on the website or send us your request to hello@lotusthemes.com if you have any specific questions.
You don’t have to do anything, you will be protected automatically right after the purchase. In case you have purchased the “Elite” plan, we will contact you to set up some analytical tools.
Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.
You can use customization hours included in your Protection plan after 3 months from your first purchase. Customization hours cannot be rolled over or extended beyond the specified term of the service agreement.
Customization hours cannot be rolled over or extended beyond the specified term of the service agreement.
