Why You Don't Need Themes from the Zendesk Marketplace
When starting a help center project, you might initially think that grabbing a theme from the Zendesk marketplace and using it would be a quick and easy solution.
Help Center tips
Essential Zendesk Theme Customizations for a Better Help Center Design and Seamless Customer Experience
Customizing your Zendesk theme is essential for creating a cohesive and engaging customer support experience. Here are some of the most popular and essential customizations you should consider.
You Are Losing Brand Identity Using the Copenhagen Theme
Every interaction your customers have with your brand shapes their perception and loyalty. While Zendesk's default theme, Copenhagen, serves as a reliable starting point for many businesses, it often falls short of delivering a truly personalized and engaging experience.
The most effective SEO strategies for the Zendesk help center
Making your Zendesk help center SEO optimized for search engines is similar to opening new doors to your business since you can reach more customers by targeting organic traffic.
How To Write A Perfect Knowledge Base Article
Asking queries or doubts freely doesn’t come naturally to humans. The use of search engines to search for information online has become second nature to users. This self-service trend highlights the importance and effectiveness of a good knowledge base for any company or business.
Best Practices for Zendesk Help Center and Self-Service
There are numerous strategies for improving your help center so that your users can solve their problems without your customer support agents. It saves time for both in the end.
Zendesk Branding for the Help Center
As a business, you know the importance of creating a seamless user experience for customers across all platforms to reduce the number of support requests. Give your Zendesk Help Center a revamp by changing elements like the company logo, colors, fonts, icons, background image, and social media links.
Zendesk Guide Add-ons that Improve Functionality
Using Zendesk Help Center for customer support and service as it is can be limiting in many ways. This is where various extensions made specifically for the platform come in handy. Here are some of them to consider.
How to Connect Google Analytics to Zendesk Guide
Connecting Google Analytics to Zendesk Guide provides a single “command” center with better functionality. Unfortunately, it may prove challenging for some help center owners. Read on if you wnat to enjoy the better functionality of Zendesk Guide with Google Analytics.
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