Trends and Research

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Early bird CX trends 2022 — are they gonna be relevant in the future? Going through Steven Van Belleghem’s predictions of CX and their influence on help centers.

The crucial omens of the future of CX by Steven Van Belleghem, a thought leader on the transformation of customer relationships and the future of marketing. Are those predictions really true? Can they be relevant in your practice?

7 Top Trends in Zendesk Design in 2021

2021 is just around the corner, but is your Zendesk Guide design keeping up with the times and meeting your users' expectations? Discover modern trends and recommendations on how to work with them, what to pay attention to on your help center, and which tools to use.

Top 5 Customer Experience Trends for 2021 and How to Implement Them Effectively

Today, having a customer experience strategy integrated with every part of a company’s operations is a must-have, as stated in the extensive study by Hotjar. We'll review the most important findings that can help position you among the leaders in 2021.

How to Win the Holiday Season with Your Customer Service Team

The holiday season promises a lot more customers, a lot more orders and revenue as well as headaches, hassle and problems, IF your customer service is not prepared for it well enough.

How to Measure and Maximize Self-Service ROI with the Zendesk Help Center

When businesses are coping with increased support volumes in times of uncertainty, it’s more important than ever to reduce costs and provide clients with efficient customer experience. Zendesk help center is a solution that lets you save and give your customers an easy-to-use support channel.

Why 75% of Users Choose Self-Service

Self-service is a necessity for any respected business because your customers expect you to change in accordance with their demands. In particular, 75% of Zendesk survey respondents like the benefits of self-service and 67% prefer it over calling.

Insights from the Zendesk Roadshow Event

Lotus Themes had the privilege of being at Zendesk Roadshow and we’d like to share valuable insights about customer experience and Zendesk as a product. Read our honest review from a first-person perspective.

Winning Strategies for Customer Support during the Holiday Season

Even if your customer support is absolutely great throughout the year, you may encounter considerable challenges during holidays, unless certain measures are taken. We highlighted a short review of real things you can do to get ready for the holiday season and rock it instead of losing it.

Why Zendesk Partners Could Be Your Best Friends

Zendesk cares about its customers and aims to make their experience as smooth as possible at all points of interaction. Therefore, Zendesk partners are selected very carefully. One of the reasons they become partners, unlike the others, isn't just expertise but also maintenance of high quality standards.