Help Center tips

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How to Improve the Look And Feel of Your Zendesk Guide

If we consider what elements constitute the “look and feel” of your Zendesk Guide, we’ll see that these elements create an atmosphere, which can form a special opinion before potential customers have tried your services. Let’s see exactly how to boost this look and feel.

Beginner’s Guide to Customizing Zendesk

Are you new to Zendesk world and want to make it right from the beginning? Then you are in the right place to learn how you can customize Zendesk Guide and what to focus on.

How To Provide Excellent Zendesk Self-Service Support during Holidays

When the incoming flow of traffic during holidays becomes 10 times bigger, every detail like a tiny bug or an inconvenient access to certain elements of your Zendesk help center (which are not visible throughout the year) will show up in a much LARGER SCALE.

Improve the Customer Experience Through Mobile Help Center Design

The world is rapidly evolving, going digital and vastly mobile too! Everything is moving faster and technologies dictate the speed of our lives a lot. It is quite possible that one day PCs can nearly die out like mammoths.

How to make Zendesk emails work for your brand

Before you make any assumptions about how important and necessary email branding really is for the Zendesk support ticket system, imagine the following situation.

Change Zendesk Theme to Wow End-Users

You might not be certain of what can be done with your Zendesk help center, especially if you have already customized it. But that’s exactly what this article is for – to reveal ways to change a Zendesk theme to squeeze the most out of any business.

How to Fine-Tune Your Zendesk Help Center Theme

To realize the full potential of your Zendesk help center theme you can use a variety of special features, cool extras and useful tools. Find out which ones will let you realize the full potential of your Zendesk hc.

How to organize content in your Help Center forums and Knowledge Base

Help center Knowledge Bases (KBs) and community forums need to be highly organized to make information easily searchable. They should be like libraries and catalogs – all in one – with the accessibility of online resources and freedom that comes with hosted solutions.

The 4 Most Important Help Desk Metrics

Customer support has been the prime focus of businesses today, and many have turned to Help Desk systems to automate their customer support experience and improve their end game. Though a Help Desk system identifies customers or their tickets as a number in a queue, businesses have identified that a customer can be satisfied only when their support staff treats them with dignity, listening to them and displaying patience while they resolve their issues.